Twonky for Windows

Have a question about Twonky? Chances are, we have the answer. Here you’ll find troubleshooting tips and instructions for setting up and running Twonky.

TwonkyBeam

How do I open TwonkyBeam in Internet Explorer 9?
I'm having problems installing or using media with TwonkyBeam for Chrome. Does TwonkyBeam still work with Chrome?
I wanted to download TwonkyBeam for Firefox. Where can I find this?
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TwonkyManager

I previously purchased a license key for TwonkyManager 2.0. What do I need to do to update to TwonkyManager 3.0?
I installed TwonkyManager 3.0. How do I connect it to a Twonky account?
Can I run TwonkyManager at the same time as Twonky 7?
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TwonkyServer

I previously purchased a license key for TwonkyServer 6.0. What do I need to do to update to Twonky 7 Special?
I installed Twonky 7 Special. How do I connect it to a Twonky account?
Is TwonkyServer the same as Twonky 7 Special?
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How do I open TwonkyBeam in Internet Explorer 9?

Right-click near the top of the Internet Explorer window and check "Command bar." Now, you should see the Twonky "T" icon under the address bar. Click on the Twonky icon to show the TwonkyBeam panel on the left side of the IE window. Once it's expanded, it will be visible every time you launch IE.

If this is the first time you've launched TwonkyBeam on a Windows 7 PC, a security message may appear on your screen requiring you to allow TwonkyServer to run so that you can use TwonkyBeam.

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I'm having problems installing or using media with TwonkyBeam for Chrome. Does TwonkyBeam still work with Chrome?

Unfortunately, we are no longer able to support Chrome. You can still use TwonkyBeam with Firefox or Internet Explorer. If we are able to offer TwonkyBeam on other browsers again, we will provide updates on Twonky.com.

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I wanted to download TwonkyBeam for Firefox. Where can I find this?

Unfortunately, due to Firefox's update release schedule, we are no longer able to support TwonkyBeam for Firefox. To beam online media, as well as take advantage of many other features, please use myTwonky. You can find out more about this service here.

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Will all DLNA-certified products work with TwonkyBeam?

No. TwonkyBeam only works with DLNA-certified products that can be externally controlled. You can find a list of supported media players here.

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What is a digital media renderer?

A digital media renderer (or DMR) is just a fancy name for a networked media player that can be externally controlled. Many DMRs are also DLNA®-certified. You can find a list of supported media players here.

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What kind of products work with TwonkyBeam?

TwonkyBeam works with a wide range of popular devices including Internet-ready TVs, networked stereo receivers, mobile phones, wireless music players, digital photo frames, digital media adapters and PCs running Windows® 7 or TwonkyManager™.

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What do I need to use with TwonkyBeam?

TwonkyBeam works with Internet Explorer. All you need to use this product is a digital media renderer (DMR) connected to your network.

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Can I use TwonkyBeam if I don't have a DMR?

Yes. You can use TwonkyManager as a DMR. Learn about TwonkyManager here. We offer a 30-day trial of TwonkyManager software. Download and install it on any networked PC in your home. Then, launch TwonkyBeam and TwonkyManager will appear in the Devices window as a media player. You can download TwonkyManager here.

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What are the system requirements for TwonkyBeam?

- Operating Systems - Windows XP, Windows XP Pro, Windows Vista, Windows 7
- Browsers - Internet Explorer 6.0 (or later)
- CPU - 500MHz processor (minimum); 800MHz or higher (recommended)
- Memory - 256 MB of RAM minimum
- Disk space - 10 MB available hard disk space
- Display - 800 x 600 (or higher) resolution monitor with 256 colors

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How do I install TwonkyBeam for Internet Explorer?

- Click on the PC Version (Internet Explorer) link in the TwonkyBeam section of the Twonky downloads page.
- A security warning will appear, asking if you want to Run or Save TwonkyBeam. Press Run to start the installer.
- After reading the license agreement, click I Agree to begin the installation process.
- After a few seconds, a window will appear that informs you that the installation has finished. Press the Finish button. If you are upgrading, the installer will remove the old version first.
- You will need to close and reopen your browser before you can use TwonkyBeam.

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How do I launch TwonkyBeam in Internet Explorer?

To launch TwonkyBeam, click on the blue TM icon in the Internet Explorer command bar. You can find this in the upper right-hand corner of the browser window. If you don't see it, click on the double-arrow menu to the right of the Tools menu in the Internet Explorer command bar. Just select TwonkyBeam for Internet Explorer from the list and a panel will open up on the left side of your browser window.
Tip: You can also find TwonkyBeam under Explorer Bar in the View menu.

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Is there a way to make TwonkyBeam always visible in the Internet Explorer command bar?

Yes. Right-click in the Internet Explorer command bar and uncheck the Lock the Toolbars option. Next, drag the slider to the left of the Home button to expand the number of items in the command bar. You should now see the blue TM icon. When you're finished, right-click in the Internet Explorer command bar again and check the Lock the Toolbars option.

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How can I send media around my home using TwonkyBeam?

- Although TwonkyBeam works with most Web sites, you might want to start with specific sites. Click on the Sites button within the TwonkyBeam window to find a list of sites that should work well with TwonkyBeam.
- Next, make sure TwonkyBeam appears on the left side of your browser window. If it doesn't, follow the instructions above.
- In order to use TwonkyBeam, at least one renderer must appear in the Devices area. If this doesn't happen within 30 seconds after launching TwonkyBeam, it means that no supported media players were found on your network. You might want to try using TwonkyManager as a renderer.

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How can I use TwonkyBeam without having the window open on the left-hand side of my broswer?

Yes, in Firefox and Internet Explorer you can. Just mouse over the media you want to beam, right-click and select TwonkyBeam to from the menu. The file will play on the device you’ve previously selected in the expanded view. If you do not have a device selected, you will need to open the TwonkyBeam window and choose one.

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Does TwonkyBeam work with any Internet browser?

TwonkyBeam works with Internet Explorer version 6.0 or later.

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What formats does TwonkyBeam support?

TwonkyBeam is not a media player; it simply sends media to devices on your network. TwonkyBeam streams the following media formats (as long as your player can play them).
Audio - MP3, WMA, AAC, FLAC, WAV
Photo - JPEG and most other image formats
Video - MPEG2, WMV, MP4, FLV, M4V, AVI, ASF, MPEG, MPG, F1V, F4V

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Why doesn't anything appear in the Media List on some sites that contain media?

TwonkyBeam only displays media that can be played by a media player on your network. If you don't see anything in the Media List, it means we couldn't find any playable media on that page. Click on the Sites link to locate sites that should work well with TwonkyBeam and avoid websites that use embedded media players.

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What can I do if some of the images I want to view don't have a blue outline around them?

Try changing the default minimum image size on the Settings page.

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What can I do if some of the images I display on my TV appear pixelated?

Make sure you have a high-resolution version of the image selected and not a low-resolution thumbnail. Normally, double-clicking on a thumbnail will display a new page with a high-res image. If you go to Flickr or Facebook®, we automatically load high-resolution images when any photo is selected.

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Can I use TwonkyBeam with TwonkyServer™?

Yes. By using TwonkyBeam with TwonkyServer, you'll be able to stream your local media files to devices around your home. Here's how it works: 1. Download TwonkyServer and install TwonkyServer if you haven't done so already. You can use it for up to 30 days without buying it. 2. Next, click on the TwonkyServer icon in the taskbar area in the lower right hand corner of your screen and select Media Server Settings. 3. A Server Status page should appear in your Web browser. Click on the Media Browser link on the left. 4. Navigate down until you see the songs on an album. [Avoid clicking on All Tracks, because that page might take a while to load if you have a large music collection] 5. Press the Play All button in TwonkyBeam. In a few seconds, you should hear the selected songs playing on your device.

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How do I receive support for TwonkyBeam?

No direct e-mail or phone support is provided for TwonkyBeam. There are two ways to get support for this product:
- Check our online FAQ
- Visit the Twonky support community.

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Will TwonkyBeam ever expire?

No, TwonkyBeam for Internet Explorer 1.9 will not expire. If you had a version of TwonkyBeam for Firefox installed, then it will stop working after January 31, 2012. To continue beaming online media, please go to myTwonky. You can find out more about this service here.

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Where can I find websites that work with TwonkyBeam?

Click on the Sites button in TwonkyBeam. You'll find fun and interesting sites that show what TwonkyBeam can do with music, photos and videos. Once you have an idea what kinds of sites work well, you will be ready to browse and find your own favorites. If you discover something really cool, please let us know by e-mailing beam-links@pv.com.

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I'm having problems getting all of my renderers to appear in TwonkyBeam. Is there anything I can do about this?

If you're using a laptop that is close to a networking connector, try switching off wireless on your laptop and using the hard-wired connection only. This issue will be addressed in our next release.

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Why can't I get my Samsung TV to work with Twonky software?

First, confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here.

Samsung's 2009 TVs can be externally controlled without any changes to the settings. Samsung TVs from 2010 sometimes need to have the following settings changed before they can be controlled using Twonky software:

Use your Samsung handheld remote to navigate here: Menu > Application > Content View > AllShare and then press ENTER.
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.

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What’s the difference between a DMP and DMR?

A DMP is a Digital Media Player. It's not externally controllable. A DMR is a digital media renderer, normally they are controllable from an external Digital Media Controller (DMC) like TwonkyManager.

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I previously purchased a license key for TwonkyManager 2.0. What do I need to do to update to TwonkyManager 3.0?

You will need to uninstall TwonkyServer 6.0 and Twonky 7.0 before installing TwonkyManager. Prior to uninstalling TwonkyServer 6.0, please make sure you have your license key available. You can find this by going to the server settings page. If you uninstall before copying down your license key, you can retrieve your license key by going to lost license key.

Uninstall TwonkyServer 6.0 and Twonky 7.0, then download and install TwonkyManager 3.0 for Mac and enter your license key when prompted.

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I installed TwonkyManager 3.0. How do I connect it to a Twonky account?

In TwonkyManager, you will see a server drop-down underneath the TwonkyManager logo. If you click the gears icon while your local server is selected, you will open a web browser window that shows your server settings. From the status page, click the Register Server button. This will bring up a pop-up window where you can sign into an existing Twonky account or sign up for one. Once logged in, your server will be linked to your Twonky account.

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Can I run TwonkyManager at the same time as Twonky 7?

We recommend updating your to TwonkyManager 3.0. This version is fully compatible with myTwonky and your Twonky account. To utilize either program, you will need to uninstall previous versions of TwonkyManager and the free version of Twonky 7 that you downloaded from myTwonky. Please be sure to copy down your license key before uninstalling your previous version of TwonkyManager.

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If I have TwonkyManager 3.0, do I still need to install Twonky 7 to beam from myTwonky?

No, TwonkyManager 3.0 includes all of the components you need to work with myTwonky. If you have TwonkyManager 3.0 on your computer and have connected it to your Twonky account, you will be able to link to your local libraries in myTwonky and beam from myTwonky.

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Where can I find synched media on my computer?

You can find your synched files here:
Music - My Music\Twonky\Sync
Photos - My Pictures\Twonky\Sync
Videos - My Videos\Twonky\Sync

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What type of software do I need on my mobile device to use the sync feature?

Before you can sync your media, you need to install Twonky Mobile 2.1 or later on your mobile device.

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Why doesn’t my server always appear immediately after launching TwonkyManager?

Once you select a media server it’s automatically remembered so the next time you launch TwonkyManager it looks to see if your server is available. To meet DLNA requirements however, TwonkyServer sometimes has to wait a little bit before it can announce itself on the network. That’s why you might sometimes see another server appear for a few seconds while TwonkyManager is looking for the server you last selected.

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Why can’t I play music purchased from iTunes?

DRM-protected songs, such as some music purchased from the Apple iTunes Music Store, are not supported for playback with Twonky. iTunes Plus songs that are purchased from the Apple iTunes Music Store are DRM-free and should play fine.

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Is Twonky available in languages other than English?

Yes, Twonky is available with support for eight different languages: English, French, German, Dutch, Italian, Spanish, Japanese and Russian.

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Can Twonky import iTunes smart playlists (e.g. 90s music)?

No. Twonky only imports static play lists. Smart Playlists and Genius Playlists are not imported. If iTunes playlist isn’t working, make sure your iTunes library and playlists are stored in the same location as your shared music folder (e.g. My Music).

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What advantages does Twonky have over Windows 7 or Airplay?

- Twonky works for all 3 screens (PC, TV, Mobile)
- TwonkyServer is available on all popular operating systems, including Macintosh and Linux
- Twonky has an intuitive drag and drop interface - Twonky has an aggregation feature that provides a unified view of all media in the home, so you don't have to remember which computer has a particular song, video or picture
- Server-side playlist support means that changes made on one PC are instantly viewable on all other devices in the home

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What’s the difference between a DMP and DMR?

A DMP is a Digital Media Player. It's not externally controllable. A DMR is a digital media renderer, normally they are controllable from an external Digital Media Controller (DMC) like TwonkyManager.

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My device isn't seeing TwonkyServer or TwonkyManager. What can I try to fix this?

Make sure your TV is DLNA-certified. Just because it has an Internet connector, doesn’t mean it will work with other DLNA-certified devices. You can check on this here: http://www.dlna.org/products

1. Start by checking the settings pages for your TV to see if there is a setting to enable/disable/rescan for media servers.
2. When TwonkyServer is installed on your Mac or PC, a security message often appears asking if you want to give the software access to your network. If you don’t do this, it won’t function properly. Go into your software firewall or browser and make sure access is granted by adding an exception for TwonkyServer.
3. Try moving your PC near your TV and connecting them both to a wired switch. This is just for testing purposes because it minimizes the complexity of your system. 4. Make sure your TV or the PC running TwonkyServer aren't connected to another router or switch.
5. Some routers and switches disable UPnP traffic. Check your router settings pages to make sure this is not happening.

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How do I import media into TwonkyManager or TwonkyServer?

There is no need to do anything special to import or add new media to Twonky. Just drag your new music, photo or video files into the directories you set in the Server Settings tab. In most cases these folders will be in your My Documents folder (e.g., My Music). The content will automatically appear in seconds.

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How can I hide some of my content so Twonky doesn’t share it on my network?

Simple. Just move the content you don’t want to share outside of your designated media folders (e.g. My Music, My Photos, My Videos).

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What are the system requirements for TwonkyManager?

Operating Systems: Windows XP (Home, Professional) with Service Pack 3, Windows Vista (Home Premium, Business or Ultimate) with Service Pack 2, Windows 7 (All editions)
Microsoft .NET Framework 4 is required and automatically installed if not present on your PC
Processor: Pentium-class CPU equivalent or better. 2.0GHz or faster processor
Windows Media Player 11 required; Windows Media Player 12 recommended
Memory: 2048MB or more recommended
Monitor: Requires a monitor with a screen resolution of 1024x768 or greater.
Sound Card: 16-bit sound card and speakers (or headphones)
Internet Connection: Active Internet connection is required to access online feeds (Broadband connection recommended)

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What makes TwonkyManager different?

It includes TwonkyServer, popular DLNA-compliant software that allows you to access your media on hundreds of popular CE devices (including Xbox 360 and Sony PS3).

TwonkyManager works with DLNA-certified digital media adapters, TVs, A/V systems, PCs, game consoles and mobile devices. You can find a list of DLNA-certified products here: www.dlna.org. DLNA-certified products are tested to ensure that they work well together. TwonkyServer is a DLNA reference server that is tested with other DLNA products.

TwonkyManager also works with most UPnP AV-compliant devices, even if they are not DLNA-compliant. This means it also works with other UPnP media servers (both software and NAS devices), UPnP control points - including popular mobile phones and UPnP Media Renderer hardware.

With TwonkyManager you can access your media, playlists or slideshows from any room in the house using a PC or low-cost digital media adapters. This makes it easy to view your digital photos from the comfort of your couch.

TwonkyManager can be controlled externally by other PCs running TwonkyManager. This means you can share music, photos or video with your friends or family members by simply dragging it on an icon in media manager representing their PC.

Simply drag and drop media onto a device icon to play it on supported devices around your home. This makes it easy to push content to your TV or stereo system.

When Content Aggregation is enabled, you can see all of your media on every media server on your network in a single unified view.

When Auto Copy is enabled, media from other servers is automatically copied to a selected server on your network. This allows you to access media from your PC or mobile phone -- even if they are not available on your network.

TwonkyManager allows you to access online content on popular Internet sites including Facebook, Flickr*, Photobucket, Picasa Web, Shoutcast, YouTube and handpicket Internet radio and video feeds. All you need is a low-cost digital media adapter or Internet-ready TV.

TwonkyManager is very powerful. It's designed to work with the largest media collections and capable of streaming multiple high-definition video feeds at once.

Reads your iTunes song library and playlists and even works with popular media servers including Windows Media Connect and NAS devices with embedded UPnP media server software.

TwonkyManager lets you search or browse making it easy to find media that's scattered across different PCs in your home.

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How do I install TwonkyManager?

To install TwonkyManager follow the steps below:

1. Double-click on TwonkyManagerSetup.exe.
2. Select your Language.
3. Click to accept the terms of the license agreement.
4. Type in the product key you were given when you purchased this product, or simply press Enter to begin a 30-day trail.
5. Press Finish after installation is complete. You can run TwonkyManager by double-clicking its desktop icon.
Note: The first time you launch TwonkyManager, it has to scan all of your media and import all of your playlists. This can take several minutes. During this process, the application may appear a little sluggish. Also, you may not see all of your media until this process is complete.

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What formats can Twonky serve to external devices?

TwonkyManager and TwonkyServer can stream the following file formats:
Music: MP3, WMA, WAV, 3GP, M4A, MP4, LPCM, Ogg Vorbis, FLAC, MP2, AC3, MPA, MP1, AIF
Photo: JPEG, PNG, TIF, BMP
Video: MPEG1, MPEG2, MPEG2-TS, MPEG4, AVI, WMV, VOB, DivX, 3GP, VDR, ASF, MPE, DVR-MS, Xvid, M1V, M4V

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Why do I get a security alert when I run TwonkyManager for the first time?

Because TwonkyManager communicates with other PCs and consumer electronics (CE) devices over your network, Windows Firewall asks your permission before allowing this. Just click the “Unblock” button and you’ll never be bothered with this message again. You can learn more about Windows Firewall here. If nothing is appearing in the Server selection window, this might be caused by 3rd party firewall software like Norton Internet Security.

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Why don’t I see any of my devices in the Play Here section?

We only display devices here that controlled by TwonkyManager: You can find a list of supported devices here.

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When I try to drag media to the icon for my device, the cursor turns red. Why is this?

If the icon turns red it normally means you're trying to play an unsupported media type. You can still use your devices remote to pull media using Twonky software.

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Why does TwonkyManager continue playing music after I close the app?

As long as ‘QuickStart’ is enabled, closing TwonkyManager will cause the app to run in the background. If music was playing before you closed it, it will continue playing. This is considered to be a feature, not a problem.

To bring TwonkyManager back to the foreground, just launch the app again. If you don’t like this behavior, you can disable ‘QuickStart’ in the General Settings page, but doing so will increase the time it takes to launch TwonkyManager.

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How can I import my CDs into TwonkyManager?

The easiest ways to encode a CD using free software is with iTunes. Open iTunes and follow these steps:

1. Go to Edit/Preferences and click on the Import Settings button in the General tab.
2. Ensure ‘Import using MP3 encoder’ and ‘Automatically retrieve CD names from Internet’ are checked.
3. Click OK.
4. Select the songs you wish to encode on the CD.
5. Right click on that song and select ‘Convert song to MP3’

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Where can I purchase music that works with Twonky?

Look for websites that sell downloadable MP3 files like Amazon.com, Walmart, Napster or eMusic. These files have album art, all of the metadata tags entered, and they are encoded at high data rates, so they sound great. iTunes Plus songs that are purchased from the Apple iTunes Music Store are DRM-free and should play fine.

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Why can't I get my Samsung TV to work with Twonky software?

First, confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here.

Samsung's 2009 TVs can be externally controlled without any changes to the settings. Samsung TVs from 2010 sometimes need to have the following settings changed before they can be controlled using Twonky software:

Use your Samsung handheld remote to navigate here: Menu > Application > Content View > AllShare and then press ENTER.
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.

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I previously purchased a license key for TwonkyServer 6.0. What do I need to do to update to Twonky 7 Special?

You will need to uninstall TwonkyServer 6.0 and Twonky 7 before installing Twonky 7 Special. Prior to uninstalling TwonkyServer 6.0, please make sure you have your license key available. You can find this by going to the server settings page. If you uninstall before copying down your license key, you can retrieve your license key by going to lost license key.
Uninstall TwonkyServer 6.0 and Twonky 7, then download and install Twonky 7 Special for Mac and enter your license key when prompted.

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I installed Twonky 7 Special. How do I connect it to a Twonky account?

In TwonkyManager, you will see a server drop-down underneath the TwonkyManager logo. If you click the gears icon while your local server is selected, you will open a web browser window that shows your server settings. From the status page, click the Register Server button. This will bring up a pop-up window where you can sign into an existing Twonky account or sign up for one. Once logged in, your server will be linked to your Twonky account.

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Is TwonkyServer the same as Twonky 7 Special?

Yes, we offer a free version of Twonky 7 from myTwonky that remains active as long as you've logged in to your Twonky account in the previous ten days. Twonky 7 Special operates the same as our previous versions of TwonkyServer, utilizing the license key you purchased through Twonky.com. With a valid license key, Twonky 7 Special will be an available media server to your network as long as your computer is turned on and the software is running. Twonky 7 Special offers the most features when connected to a Twonky account, though, so we do recommend linking your server to a Twonky account to receive the best experience.

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If I have Twonky 7 Special, do I still need Twonky 7 to beam from myTwonky?

No, Twonky 7 Special includes all of the components you need to work with myTwonky. If you have Twonky 7 Special on your computer and have connected it to your Twonky account, you will be able to link to your local libraries in myTwonky and beam from myTwonky.

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Can I run TwonkyServer at the same time as Twonky 7?

We recommend updating your server to Twonky 7 Special or TwonkyManager 3.0. These versions are fully compatible with myTwonky and your Twonky account. To utilize either program, you will need to uninstall previous versions of TwonkyServer and the free version of Twonky 7 that you downloaded from myTwonky. Please be sure to copy down your license key before uninstalling your previous version of TwonkyServer.

back to questions

Where can I find synched media on my computer?

You can find your synched files here:
Music - My Music\Twonky\Sync
Photos - My Pictures\Twonky\Sync
Videos - My Videos\Twonky\Sync

back to questions

What type of software do I need on my mobile device to use the sync feature?

Before you can sync your media, you need to install Twonky Mobile 2.1 or later on your mobile device.

back to questions

What advantages does Twonky have over Windows 7 or Airplay?

- Twonky works for all 3 screens (PC, TV, Mobile)
- TwonkyServer is available on all popular operating systems, including Macintosh and Linux
- Twonky has an intuitive drag and drop interface - Twonky has an aggregation feature that provides a unified view of all media in the home, so you don't have to remember which computer has a particular song, video or picture
- Server-side playlist support means that changes made on one PC are instantly viewable on all other devices in the home

back to questions

Can Twonky import iTunes smart playlists (e.g. 90s music)?

No. Twonky only imports static play lists. Smart Playlists and Genius Playlists are not imported. If iTunes playlist isn’t working, make sure your iTunes library and playlists are stored in the same location as your shared music folder (e.g. My Music).

back to questions

Is Twonky available in languages other than English?

Yes, Twonky is available with support for eight different languages: English, French, German, Dutch, Italian, Spanish, Japanese and Russian.

back to questions

Why can't I play music purchased from iTunes?

DRM-protected songs, such as some music purchased from the Apple iTunes Music Store, are not supported for playback with Twonky. iTunes Plus songs that are purchased from the Apple iTunes Music Store are DRM-free and should play fine.

back to questions

Why can't I get my Samsung TV to work with Twonky software?

First, confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here.

Samsung's 2009 TVs can be externally controlled without any changes to the settings. Samsung TVs from 2010 sometimes need to have the following settings changed before they can be controlled using Twonky software:

Use your Samsung handheld remote to navigate here: Menu > Application > Content View > AllShare and then press ENTER.
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.

back to questions

Where can I purchase music that works with Twonky?

Look for websites that sell downloadable MP3 files like Amazon.com, Walmart, Napster or eMusic. These files have album art, all of the metadata tags entered, and they are encoded at high data rates, so they sound great. iTunes Plus songs that are purchased from the Apple iTunes Music Store are DRM-free and should play fine.

back to questions

What formats can Twonky serve to external devices?

TwonkyManager and TwonkyServer can stream the following file formats:
Music: MP3, WMA, WAV, 3GP, M4A, MP4, LPCM, Ogg Vorbis, FLAC, MP2, AC3, MPA, MP1, AIF
Photo: JPEG, PNG, TIF, BMP
Video: MPEG1, MPEG2, MPEG2-TS, MPEG4, AVI, WMV, VOB, DivX, 3GP, VDR, ASF, MPE, DVR-MS, Xvid, M1V, M4V

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I’d like to have the TwonkyServer running all of the time but don’t want to leave my PC on. What do you suggest?

TwonkyServer software is preinstalled on HP MediaSmart servers as well as NAS devices from Linksys, HP, Buffalo and others.

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How do I import media into TwonkyManager or TwonkyServer?

There is no need to do anything special to import or add new media to Twonky. Just drag your new music, photo or video files into the directories you set in the Server Settings tab. In most cases these folders will be in your My Documents folder (e.g., My Music). The content will automatically appear in seconds.

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My device isn't seeing TwonkyServer or TwonkyManager. What can I try to fix this?

Make sure your TV is DLNA-certified. Just because it has an Internet connector, doesn’t mean it will work with other DLNA-certified devices. You can check on this here: http://www.dlna.org/products

1. Start by checking the settings pages for your TV to see if there is a setting to enable/disable/rescan for media servers.
2. When TwonkyServer is installed on your Mac or PC, a security message often appears asking if you want to give the software access to your network. If you don’t do this, it won’t function properly. Go into your software firewall or browser and make sure access is granted by adding an exception for TwonkyServer.
3. Try moving your PC near your TV and connecting them both to a wired switch. This is just for testing purposes because it minimizes the complexity of your system.
4. Make sure your TV or the PC running TwonkyServer aren't connected to another router or switch.
5. Some routers and switches disable UPnP traffic. Check your router settings pages to make sure this is not happening.

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What’s the difference between a DMP and DMR?

A DMP is a Digital Media Player. It's not externally controllable. A DMR is a digital media renderer, normally they are controllable from an external Digital Media Controller (DMC) like TwonkyManager.

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