Twonky Beam for Android FAQ

Is Twonky Beam the same as Twonky Beam Browser?
What are the system requirements for Twonky Beam?
Where can I find a list of devices that work with Twonky Beam?
I'm getting errors when beaming media marked with the Twonky Beam watermark to a device on your supported list. What is the problem?
I do not see the Twonky Beam watermark on some media content on certain websites. Why aren't those marked as beamable?
Why did I beam some media content when I clicked on part of a web page, even though there was no Twonky Beam button?
Why is the beamed media displaying poor quality playback, such as blocky video?
I'm not able to discover AirPlay devices from my phone. What is the problem?
Why can't I get my Samsung TV to work with Twonky software?
How do I get the Xbox 360 to show up in the list of players on Twonky Beam?
How do I enable Wi-Fi on my Android device?
What formats does Twonky Beam support?
Why can't my device play some media formats?
How do I copy media from my PC to my mobile device?
Can I run Twonky Beam in the background while I talk on my mobile phone?
Can I use Twonky Beam with TwonkyManager or running on my PC?
Where can I go to find more information about this and other Twonky products?
How do I receive support for Twonky Beam?

Is Twonky Beam the same as Twonky Beam Browser?

Yes, Twonky Beam was previously called Twonky Beam Browser. We are in the process of changing the name in the app markets and in our various promotions. Any external references to Twonky Beam Browser, such as those in tutorial videos or reviews, apply to the mobile app Twonky Beam.

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What are the system requirements for Twonky Beam?

  • Android OS 2.2 or higher
  • 320 x 480 (or higher) resolution display
  • Requires 25MB available storage space
  • Requires access to a Wi-Fi network
  • Requires one or more UPnP or DLNA-certified media players or Airplay-compatible media players connected to your network

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Where can I find a list of devices that work with Twonky Beam?

You can find a list of digital media players that work with Twonky Beam here. Twonky Beam works with a wide range of popular devices including Internet-ready TVs, networked stereo receivers, PCs and low-cost digital media adapters. Twonky Beam is compatible with UPnP or DLNA-certified devices, as well as Airplay devices. The DLNA website has a directory listing their certified devices.

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I'm getting errors when beaming media marked with the Twonky Beam button to a device on your supported list. What is the problem?

Make sure the media you are trying to beam is supported by your device.  There may also be problems with the support for the Internet site you are trying.  New sites are constantly being added and existing support updated because the Internet is a dynamic environment. The home page in Twonky Beam, which is quickly accessible by clicking the Twonky logo on the top left, has links to sites that we have tested. If you notice a problem with those, please provide your feedback through the Report a Problem link within the application.

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I do not see the Twonky Beam Button on some media content on certain websites. Why aren't those marked as beamable?

If content is not marked as beamable by the application, it could be a problem with the application not recognizing the content or the content is not available in a format suitable for beaming. New sites are constantly being added and existing support updated because the Internet is a dynamic environment. The home page in Twonky Beam, which is quickly accessible by clicking the Twonky logo on the top left, has links to sites that we have tested.

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Why did I beam some media content when I clicked on part of a web page, even though there was no Twonky Beam button?

Twonky Beam attempts to recognize media content on pages and display the Twonky Beam button whenever it finds content. Because of the different ways media can be placed on websites, this is not always possible. When you click a media item, though, Twonky Beam may realize you are accessing media and begin beaming at that time. For example, a site may offer a way to download podcast files that Twonky Beam does not identify as a media file, but Twonky Beam will find the media file once you start downloading the podcast.

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Why is the beamed media displaying poor quality playback, such as blocky video?

If content is not playing smoothly, it is possible that your network connection cannot currently handle the volume of data associated with the media files. For some Internet sites, the media files are available at different quality levels, so it may be possible select lower quality clips. There is a quality / bandwidth preference setting in the application to allow some user control. Setting the value higher may help in cases of poor quality content. Setting the value lower may help in cases where the content does not play smoothly. Keep in mind that changing the settings may not work in all cases because of limited choices from the Internet site.

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I'm not able to discover AirPlay devices from my mobile device. What is the problem?

Some mobile devices are not able to discover AirPlay devices because of the way that the AirPlay devices announce themselves on your network and the way oother devices receive this information. This primarily seems to affect HTC phones, although not all HTC phones are affected. This problem may resolve itself through updates to your phone. HTC has already offered firmware updates for some of their phones, which should resolve this issue.

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Why can't I get my Samsung TV to work with Twonky software?

First confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here. Samsung's 2009 TVs can be externally controlled without any settings changes. Samsung 2010 TVs sometimes need to have the following settings changed before they can be controlled using Twonky software:
Use your Samsung handheld remote to navigate here:Menu > Application > Content View > AllShare and then press ENTER
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.

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How do I get the Xbox 360 to show up in the list of players on Twonky Beam?

To get your Xbox 360 to show up in the list of players, please visit the Xbox 360 set-up page and follow the set-up steps.

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How do I enable Wi-Fi on my Android device?

To enable Wi-Fi, follow these steps:
  1. Find the Settings menu on your Android device.
  2. Open the Wireless & Network settings menu.
  3. From this area, open the Wi-Fi settings menu.
  4. Select the desired Wi-Fi network and enter any required passwords for your network connection.
  5. After you have connected to your Wi-Fi network, you should see the word Connected next to the Wi-Fi network you selected.

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What formats does Twonky Beam support?

Twonky Beam can stream the following file formats:

Music: MP3, WMA, WAV, 3GP, M4A, MP4, LPCM, Ogg Vorbis, FLAC, MP2, AC3, MPA, MP1, AIF

Photo: JPEG, PNG, TIF, BMP

Video: MPEG1, MPEG2, MPEG2-TS, MPEG4, AVI, WMV, VOB, DivX, 3GP, VDR, ASF, MPE, DVR-MS, Xvid, M1V, M4V

Content Protection: Streaming of PlayReady and DTCP-IP content is supported for playing on the device and beaming. Note that the ability to play/beam protected content is dependent on the license rights set by the content publisher and by DTCP-IP decoding support in the target player device for beaming.

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Why can't my device play some media formats?

Some DLNA-certified or Airplay compatible devices can only play a limited number of file formats. If you want to play video from the Internet on your TV, you may need to purchase a low-cost media adapter that supports more formats than your TV does.

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How do I copy media from my PC to my mobile device?

  1. Plug your phone into a PC with media you want to copy.
  2. Swipe your finger down the menu bar at the top until you see a USB menu. Click on it.
  3. Now click on the Mount button.
  4. A message should now appear on your PC that asks you what you want to do. Click on Open folder to view files.
  5. It's a good idea if you create separate folders for music, photos and videos and then drag media from your PC into those folders. It's OK if you have your music in separate folders for each artist and album; Twonky Beam will still find everything.
  6. When you're finished, swipe down on the menu bar at the top again and click on Turn off USB storage. It will remind you to disconnect the USB cable. You may be asked to click on disconnect again.

If your computer has TwonkyManager or TwonkyServer, you can also download tracks to your phone wirelessly using Twonky Beam. To do this, please follow these steps on your phone:

  1. Navigate to the media item you want to download.
  2. Press down on the desired media until a menu appears.
  3. Click on Download to start the download.
  4. You'll see a message at the top of the screen informing you that the download has begun.

You can view current download activity or cancel a download by clicking on the Download Manager button on the Settings page. You can change the default location where downloaded media is stored on your mobile device by clicking on the Set Download Folders button on the Settings page. Press the Back button once to return to the Library.

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Can I run Twonky Beam in the background while I talk on my mobile phone?

Yes. You can stream media to a device in your home while you run other apps on the phone, or even take a phone call. The media should continue to stream without interruption.

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Can I use Twonky Beam with TwonkyManager or running on my PC?

Yes. TwonkyManager provides an easy way to "push" selected media to a desired media player in your home, or just play them locally on your PC. If you don't already have TwonkyManager, you can download a trial version here .
  1. After installing and running TwonkyManager, you should be able to see it as one of your devices within Twonky Beam.
  2. Now you can beam content from the Internet to play within TwonkyManager.
To learn more about some of the features in TwonkyManager, click here .

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Where can I go to find more information about this and other Twonky products?

You can link to product descriptions from our Twonky Suite tab.

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How do I receive support for Twonky Beam?

There are three ways to get support for this product:
  1. Refer to this FAQ.
  2. Visit the Twonky support community.
  3. You can visit our Help Center.

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